Privacy is a concern today as people order product and merchandise via the internet and through Customer Service Centers regularly. We want you to feel secure, confident, and safe ordering on our website and with our Customer Service Representatives.
We believe that your personal information—including your purchases, email and residential addresses, phone number, and credit card data—belongs to you. As you place orders with our company you provide us with information to help your purchase reach you and help our company communicate with you. We do not sell your personal information to any other companies. Our company may partner with another company, but we will never share your personal information without your consent.
When you order with us via the internet we store the information provided through “cookies.” Cookies are alphanumeric organizers and identifiers that we transfer to your computer’s hard drive through your web browser. These cookies allow us to provide a convenient web site that allows you to add to your card, edit your card, and use many of the tools available on the web site. Cookies are only streamed from our browser to yours.
Also, our websites are secured by which means that your information is only shared with our company and not accessible to any other entity.
Of course, if you are more comfortable ordering with a live person, you may contact our Customer Service Center at 800-632-3009
RETURNS & SHIPPING
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.